Draft — to be reviewed by Hammocks Huts Holidays' legal adviser. This is a working draft, not final legal advice. Square brackets mark details still to be confirmed.
Terms of use
Plain-English terms for using our website and apps. A booking has its own confirmation, which sets out what you bought, the price and the cancellation rules for that trip.
Who these terms are with
These terms are between you and Hammocks Huts Holidays [registered company name to be confirmed]. By using the website or the apps you agree to them. If you do not agree, please do not use them. How we handle personal data is in the privacy notice.
Enquiries, quotes and bookings
- Sending an enquiry does not book anything. A trip is booked only when we send you a written confirmation and the payment due has been received.
- Tours, prices and availability on the site can change until a booking is confirmed. [Some content on the site is still sample data until launch.]
- The cancellation, change and refund rules that apply to a trip are the ones in your confirmation or proposal. [Standard cancellation and refund policy to be supplied by the client and reviewed by the legal adviser.]
- Payments are processed by Razorpay and are subject to its terms. We do not see or keep your card, UPI or bank details.
Your trip link and the traveller app
- Your trip link and the last four digits of your mobile number open your trip. Keep them private. Anyone who has both can see your trip, so tell us at once if you think someone else has them and we will switch the link off.
- Please give us accurate details, including names exactly as in the travel documents. You are responsible for having valid passports, visas, permits and any health requirements for your trip, even when we remind you or check a document.
- Please upload only your own documents and photos, or ones you have permission to share, and nothing unlawful or harmful.
- Travel insurance is issued by our insurance partner, not by us. We help you choose and buy; the insurer decides cover and claims.
The SOS button and emergencies
The SOS button tells our team that you need help and shows our helpline. It is not an emergency service. In an emergency call 112 yourself first. We will try to respond quickly but we cannot promise a response time, a signal or a rescue.
The crew app
The crew app is only for guides and drivers we have set up. Your account is personal: do not share your password. Share your location only for the pickup you are assigned to. Use guests' details only for that service and never copy or keep them. We can switch an account off at any time.
Acceptable use
Do not try to break, overload or get around the security of the site or apps, guess other people's links or codes, use automated tools to collect data, or send spam. We may block access that looks abusive.
Photos and content
Photographs of real places on the site are credited on the photo credits page and used under their licences. Some scenes on the home page are AI-generated. The text, design and mark of Hammocks Huts Holidays belong to us. You keep the rights in photos you upload, and let us store and show them to you (and to anyone you choose to share your memory pack with) for the purpose of providing the service.
Our responsibility
We take care in planning and running trips, but travel depends on suppliers, weather, roads and other things outside our control. [Limit of liability, force majeure and supplier-responsibility wording to be drafted by the legal adviser. Nothing here limits rights you have under Indian consumer law that cannot be limited.]
Changes, law and contact
We may update these terms and will change the version and date above when we do. These terms are governed by the laws of India. [Court or arbitration venue to be confirmed by the legal adviser.] Questions: privacy@hammockshutsholidays.com. [General support email and phone to be confirmed.]